Pet Store Note

Shipping & Returns

Guidelines & Policies

Hours: 8:00am - 6:30pm Pacific Standard Time, Monday through Friday. Phone 425-643-8011.

Minimum Order: $150.00. Orders going through the Post Office Overseas need to be at least $350.00

Terms For New Customers: Credit card

Terms: We accept Visa, MasterCard, Discover and JCB.

Shipping: Orders that are more than 50% toy parts do not qualify for Free Shipping. FedEx - In the Mainland USA and US Mail to Alaska & Hawaii. All Overseas orders (including Canada) are sent through the Post Office. Within Mainland USA - Free shipping with orders of $750.00 or more. Within Washington, Oregon & Idaho - Free shipping with orders of $600.00 or more. California - Free shipping with orders of $700.00 or more. Alaska, Hawaii and Canada - We will pay half the normal shipping rates on a $1000.00 order.

* ON ALL ORDERS - Due to shipping rate and fee increases, if we are charged a gas excise charge, rural delivery charges or home delivery charges, we have no choice but to pass these extra fees on to you.

Missing Or Damaged Products: Contact us within 3 days of receipt of your order and we will make the appropriate arrangements. Keep the box, packing materials and damaged goods to UPS pickup OR CLAIM CANNOT BE INITIATED.

Returns: WE DO NOT ACCEPT RETURNS. Please understand that we pride ourselves on offering the best quality, disease-free products to you and your customers. We cannot and do not resell any item that is returned to us for this reason. Again, we do not accept returns. Thank you for your understanding.

Backorders: None, but we will add the missing product to your next order if you wish us to. We pride ourselves in the amount of stock we keep in our warehouse. but sometimes a problem can occur that is beyond our control.

Specialties: If you are too busy, or confused on what to order, just give us a budget and the size of the birds you wish to buy for. We'll put a great order together for you, Mate!

We guarantee shipping within 48 hours except for Fridays (we can usually do it if your order is in before 9:00am PST and holidays.) We aim to please and cheery service is what you'll get!

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